Troubleshooting Guide

Battery Levels Low

The camera may be taking too many images and videos for the amount of power being received by the solar panel. The camera will automatically shut down if the battery levels falls below 9.25 volts and will not turn back on until the solar panel has charged the battery to 10.50 volts. The goal is to keep the camera above 11.25 volts at all times.

Solution 1: Check the installation of the solar panel, it must be installed in a location that allows for 6 hours of non obstructed sun exposure mounted on a 45 degree angle facing due South.

Solution 2: Allow the camera to charge itself without the drain of video and image acquisition. Set all automated intervals and motion detection to “off” for 48 hours during sunny days so that the battery is receiving full power from the solar panel. Reduce the acquisition rate of the camera so that power consumption is lower to keep battery levels higher.

Solution 3: Motion detection sensitivity may be to high causing the camera system to acquire too many videos causing the battery to drain. See “motion detection false alarms” for directions.

Solution 4: The solar panel may be located in a location that has poor sun exposure/intensity and is not receiving 6 hours of direct zone 1 sun. An additional solar panel may need to added to the installation to provide more power. The solar panels can be wired together to increase the charging rate and can be purchased from Eye Trax along with an additional mounting bracket.


Camera Not Responding

There are two reason why a camera may go “offline” or not respond to the software commands.

Solution 1: The camera may have been running low battery levels and temporarily shut itself down. The camera will automatically shut down if the battery levels falls below 9.25 volts and will not turn back on until the solar panel has charged the battery to 10.50 volts. See “battery levels low” for solutions.

Solution 2: The camera may be located in an area that has low cellular signal levels and the bandwidth comes in/out depending on the cellular tower traffic. A “directional antenna” may be required to increase signal strength and bandwidth available in the camera deploy location. A “directional antenna” can be purchased from Eye Trax.


Motion Detection False Alarms

The motion sensor measures changes in the ambient thermal atmosphere, any changes in the ambient thermal detection area that is a percentage lower or higher than the current, results in the camera to acquire a video clip.

Solution: Adjust the sensitivity of the motion sensor by removing the rubber plug and using a small flat head screwdriver to adjust accordingly. Adjusting the motion sensor sensitivity is vital for each camera deploy location and may require additional adjustments after the first installment. Too many motion activated video acquisitions may reduce the camera’s battery to unsafe levels and cause the camera to temporarily shut down until the solar panel charges the battery back to operation levels. The sensitivity can be increased or decreased by turning the orange set screw (with flat head screwdriver) located on the bottom of the sensor. Note that the numbers on the orange setscrew point to the direction of sensitivity setting. Turn camera off prior to making changes in sensitivity


Camera Not Available In User Login

When adding a new User they must also be assigned “permissions” to see cameras upon logging into the software.

Solution: In the Camera Console click the “shield” button on particular camera you would like your User to view. Set the new User permission as a “viewer” or “administrator” the that specific camera.


Bright Streak In Night Image

If you're seeing lines of bright white across your night-time images and video you may actually be seeing webs from a spider.

Solution: Remove the spider from under the hood of the camera.


License Plate Not Visible At Night

Some license plates appear to be bright white with night images and video. This reflection varies depending on the amount of reflective material is on the license plate and we don’t offer a solution for this issue.


Charging Camera With Adapter

In order to charge the internal battery of the camera system the adapter must be plugged into 110/220 VAC and the camera power switch must be “ON”. The light on the power adapter will change from red to green once the camera is fully charged. Check the battery readings on the software to verify full 12.25V battery level.


User Login Information Missing

Upon purchasing the camera system the point of contact who made the purchase is emailed a Username and Password along with a PDF of the installation instructions. If you can’t locate this email please call or fill out the “contact us” form under “support” in the website header.

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