In the event a Customer wishes to temporarily suspend service, notice must be received in writing via posted mail or email no later than ten (10) business days prior to the next payment date. The written request must include the requested suspension date and duration of the suspension. Customer Initiated Suspension of Service shall not exceed six (6) months.
During a Customer Initiated Suspension of Service, access to all recorded content up to the date of suspension shall be available for viewing on the Eye Trax website during the suspension period.
During the suspension period, the customer account shall accrue a twenty dollar and 00/100 ($20.00) per line of service, per month fee, which shall be debited from the account on file prior to the restoration of service and/or upon the conclusion of the suspension period; this fee shall accumulate in arrears during the suspension period. In the event that the payment method on file is unable to debit funds, the unpaid balance shall incur a fifty-dollar and 00/100 ($50.00) per line fee and, if uncollected, shall be remitted to a third party collection agency.
Cameras may be required to be returned to Eye Trax prior to reconnection, at owner’s expense.
In the event a monthly recurring customer requests a termination of service, the request must be received in writing via post or email, ten (10) business days prior to the next payment date. Upon receipt of notice of termination, all customer data shall be deleted from the Eye Trax website and monthly billing shall cease. A customer may reestablish service upon written notice to Eye Trax, paying a one hundred fifty dollar and 00/100 ($150.00) reconnection fee, and at the customers cost, returning the camera back to Eye Trax for assessment and reconnection.
Customer Requested Termination of Service
In the event of a disconnection of service for nonpayment or late payment, or any other breach of these Terms and Conditions, a one hundred fifty dollar and 00/100 ($150.00) per line of service reconnection fee shall be applied to the outstanding balance, and shall be due and payable prior to the reconnection of services.
In the event of any failure to pay for service that extends beyond thirty days (30), all photo and video content stored in the Eye Trax database to be deleted.
To Voluntarily postpone service written notice by email (SALES@EYETRAX.NET) or regular mail is required to cancel service within ten (10) days of the end of the billing cycle. To reinstate service, a written request will be required again.
Termination of Service
Written notice by email (SALES@EYETRAX.NET) or regular mail is required to cancel service within ten days (10) of the end of the billing cycle.
Prepaid Early Termination of Service
In the event of early termination of prepaid service, each line of service disconnected shall receive twenty-five percent (25%) of the remaining prepaid balance as a refund within sixty days (60) of the date of termination.